Project Overview
Faircent EEZEE: Manage Your EMI Payments - Borrower Dashboard - Experience convenient loan management with Faircent, India's first RBI-registered P2P lending platform, offering simplified and affordable financial solutions.
Faircent EEZEE App
Empowering Borrowers with Easy Payments. Designed the mobile app “pay
now” feature to provide a quick and easy way for
borrowers to make emi payments, and manage
their
account.
Timeframe
2.5 Weeks
My Role
UX + UI Design, Visual design, User flow, Research, Protopying + Testing
Tools
Figma, Fig jam, Photoshop, Google sheet, Google Forms Notion
The Challenge
Managing multiple loans creates significant stress due to varying due dates and amounts, leading to potential financial errors.
Objective/Goal
We'll design the app for simplicity and easy access. Clear layouts, simple language, and smooth navigation will help borrowers manage their loans. Features like reminders, scheduling, and loan details will be presented clearly. Our goal is to give borrowers control and reduce stress, making EMI management straightforward.
My Design Process
Empathize Research
Competitive Market Analysis
A competitive analysis
requires examining both P2P lending platforms with similar EMI management tools and traditional
banks' online loan features. We'll analyze their payment reminders, scheduling, loan tracking,
and overall user experience. This comparison will help Faircent EEZEE differentiate itself and
improve its borrower dashboard. Apps like Google Pay, PhonePe, Paytm, and other
budgeting/payment tracking apps.
Key Takeaway
Competitive UI Advantage:
- How intuitive and user-friendly are their dashboards?
Faircent's EEZEE user interface (UI) must prioritize clarity and simplicity. A clean, uncluttered design ensures borrowers can easily navigate and understand their loan information, reducing potential anxiety and friction during payment management.
Feature Enhancement:
- Do they provide automated reminders, payment scheduling, or detailed loan breakdowns?
Faircent EEZEE will prioritize a user-centric approach, comprehensive user experience. This includes ensuring that essential tools like automated reminders, payment scheduling, and detailed loan breakdowns are presented in a straightforward, easily accessible manner
Customer Support:
- How responsive and helpful is their customer support?
"Faircent EEZEE offer comprehensive customer support through multiple channels, including phone, email, live chat, and in-app support, ensuring our borrowers can reach us through their preferred method. Our aim is to provide timely responses across all these channels.
User Personas
With insights gathered from the interviews, I developed personas to represent the primary user groups. These personas helped in understanding the unique qualities, preferences, and behaviors of Faircent EEZEE customers.
POV
Point of View
Furthermore, we prioritize transparency and intuitive design in our loan management interface. Borrowers deserve clear, real-time updates and a comprehensive overview of their loan obligations. This is why we've focused on creating a user-friendly system, particularly for payment management. Features like automated reminders, easy access to payment history, and clear payment schedules are integral to our approach. By providing these tools, we aim to eliminate uncertainty and empower borrowers to take control of their financial journeys, ensuring a seamless and stress-free experience from application to repayment.
Project Goals
We'll design the app for simplicity and easy access. Clear layouts, simple language, and smooth navigation will help borrowers manage their loans. Features like reminders, scheduling, and loan details will be presented clearly. Our goal is to give borrowers control and reduce stress, making EMI management straightforward.
Sitemap/Navigation
The sitemap for the App was relatively simple to keep the user experience intuitive.
Low - Mid Fidelity Wireframes
Rough sketches helped test layouts and navigation for loan browsing. Using sitemaps and flows, I designed Splash Screen, Login, and Main home and mobile etc.
High-fidelity key-screens
I began with simple sketches (wireframes) to test layout and navigation, focusing on core features like product browsing. I used sitemaps and user flows to plan, then designed 3 key pages for both desktop and mobile. These pages included Homepage, Borrower, Lender.
